Shipping Information
Yes we deliver Worldwide.
To offer our customers a premium service, we work with top shipping companies like DHL and UPS to provide the fastest shipping worldwide. All the packages come with a tracking number that allows you to check the whereabouts of your package at any time.
At the moment, we offer a Free Shipping option so you don't have to pay for anything! There is also a Premium Shipping option for customers that ask for priority and faster service.
Although it is very rare (1%), it depends on the country shipped and your local regulations.
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
An issue with your item? No problem! We will fix that for you immediately, simply contact us at support@sena-designs.com and we will take care of that for you.
Orders and Returns
As soon as we process your order, you will automatically receive a tracking code via email (please verify your spam/junk mail). It will include all the instructions you need and a web link so you can always check the status of your package. You can also click on "Track" in the Menu and enter your tracking code.
Do not worry, all orders are delivered and if there are any problems, we're here for you! Simply contact us at support@sena-designs.com and we will assist you in every step of the way!
If you wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Please see our Returns Policy for additional details. All returns must be in original condition with packaging intact.
Payments
We gladly accept all major credit cards (VISA, Mastercard, AMEX...) and PayPal payments.Â
We use SSL-encryption to provide 100% security to all the transactions made on our website. Your information will not be saved or stored anywhere, you can shop securely without any doubt!
An issue with you payment? Contact us by using the Live Chat on our website or simply send an email to support@sena-designs.com and we will look into it!
If your payment has gone through, you will receive an order number to the email or phone number you've provided (please do not forget to check your email spam/junk folder). If you didn't receive any order number, then your payment hasn't gone through, contact us to get assistance.
More Questions ?
Contact us, we are working 24/7 !